We have a brand new iMac with Office 365 subscription including Office 2016. On the mac are 2 user accounts so that they can share the desk in the office. The first configured user (A) has no issues with anything and everything seems to work fine including all search functionality. The secondary User (B) cannot use the mac search functionality in Outlook or Spotlight to search mail prior to the installation date. The mailboxes were in existence prior to the arrival of the mac and search correctly in the Office 365 web client. Is there anything I can change to allow User B to be able to use the search capability in Outlook 2016?

Emails that can be seen in one of the mail boxes do not show up when searched in all mail boxes. This used to work but doesn't now. None of the quoted KB's apply - the UAD is completely up to date on MS Patches. WIn10 x64 Outlook 2016 x86. Client is using an OST total size (three mailboxes) about 10GB. I've never found an official MS response. Office 2016 for Mac is a version of Office that’s available as a one-time purchase from a retail store or through a volume licensing agreement. It will be supported with security updates and bug fixes, as needed, until October 13, 2020. The minimum supported macOS for Office 2016 for Mac is 10.10 (Yosemite). In Microsoft Outlook 2016 for Mac, you receive a 'No Results' message when you try to search for an email message or apply a filter to a folder, and task items are not displayed in the Tasks folder. Additionally, when you search for mail items by using the Mac OS native Spotlight Search, your search is unsuccessful. What's the version of Outlook for MAC? Outlook for Mac 2011 is not support. Outlook 2016 for MAC is supported. And are you in a Hybrid mode with on-premises Exchange Server? If your primary mailbox is in on Exchange Server, for example, and your archive account is in Exchange Online in Office 365, you won't be able to use your online archive.

In addition to this, we have another mac (User C) using the same Office 2016 and 365 package and theirs also works perfectly.

I have looked online at various topics where issues are similar but it seems that having 2 user accounts on the one machine is very specific and none of the standard fixes have helped in any way.

Hope someone can shed some light on this.

iMac with Retina 5K display, iOS 10.0.2

Office 2016 Mac Search Not Working Remotely

Mac Finder Search Not Working

Posted on Sep 27, 2016 2:14 AM